Returns, Refunds, Exchanges

At the LVMPD Foundation, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. You may return your item(s) within 30 days of purchase. With our 30 day guarantee you may return your items as long as they are in their original condition (haven’t been washed/worn for a workout), still have the tags attached, & packaging for a full refund/store credit depending on the item(s).

Please note: All costs associated with returning the product under the 30-day guarantee are the responsibility of the purchaser. When items are returned, please be sure to use a traceable method to retain the proof of postage paid as well as the tracking number. *some exclusions apply, see exclusions below*

No returns or exchanges are accepted over 30 days.  We do not accept returns or exchanges from promotional offers/seasonal sales/sale items/outlet store items/Discount codes greater than 15% off. Free exchanges are limited to full-priced items – one exchange per purchase – only on domestic orders. We do not provide free exchanges on international orders.

Purchases made with store credit are not eligible for refunds.

You must include the Proof of Purchase as part of the return, otherwise, we will issue you store credit.

RETURNS & EXCHANGES REQUIREMENTS:

  • 30 days – You must return your product within 30 days of having received it for a full refund.  (Promotional offers/final sale items are only eligible for store credit)
  • Include the Easy Return/Exchange Slip(PDF) – you must include the return slip and proof of purchase as part of your return. Otherwise, we will be unable to associate the return to you and will be unable to refund or exchange your purchase.  Returns/Exchanges with no return slip or proof of purchase are not eligible for Refunds – Only Store Credit.
  • Original Packaging and Condition – Any purchased product(s) must be returned unwashed in all of the original packaging, and in the original condition. You can return an item if it has been tried on for sizing. A return/exchange can be rejected due to damage to the product. Please see below for denied return/exchange examples.
  • We are not responsible for return shipping – the LVMPD Foundation is not responsible for the cost associated with returning or exchanging purchased merchandise. Please follow the instructions below. We are not responsible for the risk of loss or damage for returning a product during shipment.

*DENIED RETURN/EXCHANGE EXAMPLES:

  • Smell, perfume, deodorant, cologne, laundry detergent smell, etc
  • Visible stains or wear marks
  • Pet hair, debris or just plain looks dirty
  • No packaging or proof of purchase
  • Torn labels
  • Washed or wrinkled
  • Bent bills on hats
  • Hats must be unworn and in the original package for sanitation purposes
  • Face Masks
  • All Apparel must be unworn (can try on for sizing & movement around the house) and in the original package for sanitation purposes.

As long as your return adheres to the requirements provided, follow these steps to return your product:

  1. Please email your Order# & details about why, to jjennings@thelvmpdfoundation.org
  2. After reviewing your return email, we will email you a response within 72 hours of receipt of the email. Emails received on Fridays will not be reviewed until the following Monday. Please take all national holidays into consideration.
  3. Drop the package off at the shipping carrier’s closest location.

We will receive and review the products you’ve returned. If you’ve met all of our return policy requirements, we will process the refund or exchange and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 7 – 14 business days for this process.

The Original Cost of Shipping is NONREFUNDABLE.

If you have any questions, please email us directly at  support@lvmpdfoundation.org

DEFECTIVE ITEMS

If you feel as though the product you received was defective, please send detailed photos of the unused item and a brief explanation of the defect to support@lvmpdfoundation.org within 7 days of when you receive the product so we can look into it right away!  If you fail to provide us with a prompt notification, we will not authorize your return or exchange. It cannot be worn or washed to qualify for the return/exchange. Items past 30 days from the purchase date will not be accepted.

*30 DAY MONEY BACK GUARANTEE EXCLUSIONS

Sale/outlet and items purchased as part of a promotional sale (example: BOGO) are excluded from this 30 day Money Back Guarantee. 30 day Money Back Guarantee only applies to items that are full-priced. 

DISCOUNT CODE TERMS

Some promotional offers/codes may not be combined with other offers in the same order.  Discount codes cannot be stacked, only one discount code per cart.  

PREORDER ITEMS

Orders that contain “Preorder” items will not be shipped until the Preorder item is ready to ship.

REUSABLE MASKS/ FACE COVERINGS

This is a personal use item and cannot be returned, All sales are final. Masks are exempt from Guarantee as they cannot be returned. 

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